Workshare, a leading provider of secure enterprise collaboration applications, today announced that it will be a platinum sponsor at the International Legal Technology Association (ILTA)’s 36th Annual Educational Conference, from August 18 to 22. To mark the event, Workshare will be awarding two scholarships to help qualified members of ILTA attend the conference. The news highlights […]
Workshare Extends Customer Support to 24/7/365
Workshare, a leading provider of secure enterprise collaboration applications, today announced that it has restructured its support process to enhance its customer experience. Workshare now offers customer support 24/7/365, enabling it to reduce response times and improve time to resolution.
Workshare’s customer support organization allows customers to continue to work without disruption by providing a simple and efficient way to answer requests and resolve issues. Customers can log requests from multiple locations, time zones, and devices. Requests are handled by Workshare’s highly-trained, in-house support staff who can respond in five different languages.
The customer support organization is headed by Michael Ollitervo-Murphy, Chief Customer Officer, who is responsible for enhancing customer satisfaction by embedding a customer-focused culture throughout Workshare. He brings with him over 20 years of expertise in building effective customer service and enhancing customer experience.
Ollitervo-Murphy commented:
“We understand that our customers need to work beyond office hours. We want to ensure that – irrespective of time of day or location – our customers can always reach customer support to help with questions, issues, or additional needs. Putting our customers first means that we flex our services as their needs evolve.”