Home & Dry: Opun secures £3M investment from Aviva Ventures
Opun, the company that is radically transforming how home improvements are managed, today announced that it has secured £3M in investment from Aviva Ventures, the wholly owned venture capital business of Aviva – the UK’s leading insurer, which invests in a range of digital and new technology businesses.
The investment will look to further strengthen Opun’s customer service team, build on the tech infrastructure and reinforce the company’s mission to ”make life easier” for its customers.
Easy, Smart, Local
Opun’s aim is to make people’s lives easier by removing the hassle and complications of home improvement. Through its website and app, customers simply type in what home improvements they are considering and Opun sorts out the rest: from negotiating the best price to guaranteeing the quality of finished work. By working with a handpicked and highly vetted selection of contractors, Opun ensures that each customer is afforded the best local craftsmen to work on their home.
Powered by technology
Opun’s dedicated online customer area, in app and via the website, not only offers trade partners a practical infrastructure to achieve levels of customer service they might otherwise be unable to deliver but importantly provides reassurance and transparency to customers whilst work is underway. Aviva Ventures investment will be directed at increasing the scope and functionality of this offering for the benefit of contractors and customers alike.
The four key areas Opun helps its customers to manage with their home improvements:
- Pricing: The building industry is notorious for its ambiguous and confusing pricing structure and so customers using Opun can have confidence that quotes they receive are regulated;
- Convenience: Opun’s tech platform has everything in one place for its customers to manage their home improvement projects;
- Communication: The app is a tool which independent trade partners can utilise to transform their customer service through direct, media-rich, instant communications
- Guide: Opun provides that guiding hand through the home improvement process and not only connects trade partners with customer assignments, it also assists with any customer queries before, during and after work completes with their customer service team known as, Home Improvement Personal Assistants “HiPAs”.
Opun launches to UK customers initially in London and South East England.
Ben Luckett, Managing Director at Aviva Ventures said:
“Opun is an exciting digital business built on robust technology and many years of experience in the home improvement industry. We were most impressed with how they have managed to build a digital business that has simplified an area notorious for its complexity. Opun’s passion for making life easy for customers and the advantages they offer their trade partners underpins our belief that they have a fantastic business model which will continue to lead and innovate in the industry.”
Rod Brown, CEO & Co-founder at Opun said:
“Most people think of home improvement as a daunting task. The fear of being overwhelmed is putting many people off creating their dream homes, which is why every homeowner has a permanent stack of jobs that they’d like to do. We set out to change all that by developing a service that does the legwork for the customer. They simply tell us their dream and we find a team that will make it real. It’s as simple as that.”
John Cushing, CCO & Co-founder at Opun said:
“People are tired of receiving conflicting quotes for the same work and then having to settle for substandard quality. The customer-contractor relationship in the UK is in desperate need of repair and it’s our aim to do just that. We give customers unparalleled support at every stage, thereby empowering them to make informed decisions on their home improvement”